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FAQs Page

ORDER STATUSES

WHAT DO THE DIFFERENT ORDER STATUS MEAN?

Payment Pending Authorization: Your order has been logged and we are waiting for authorization from the payment gateway.

Payment Authorized, Order under Processing: Authorization has been received from the payment gateway and your order is being processed by the seller.

Order Shipped: Your order has been shipped by the seller and is on its way to the location specified by you for delivery.

Order Cancelled: The order was canceled.

Order Completed: Your order has been delivered to you, so it is completed from our side.

HOW DO I KNOW MY ORDER HAS BEEN CONFIRMED?

Once your order has been logged and payment authorization has been received, the seller confirms receipt of the order and begins processing it.

You will receive an email containing the details of your order when the seller receives it and confirms the same. In this mail you will be provided with a unique Order ID, a listing of the item(s) you have ordered and the expected dispatch or delivery time.

You will also be notified when the item(s) are shipped to you. Shipping details will be provided with the respective tracking number(s).

CAN I ORDER A PRODUCT THAT IS ‘SOLD OUT’?

Unfortunately, products listed as ‘Sold Out’ are not available for sale.

 

HOW DO I CHECK THE CURRENT STATUS OF MY ORDERS?

You can review the status of your orders and other related information in the ‘My Account’ section.

In the My Account page, click on the ‘Orders’ link to view the status of all your orders. To view the status of a specific order, click on the ‘View’ link.

 

PAYMENTS

HOW DO I PAY FOR A TRUSTEDFTN PURCHASE?

There are zero hidden charges when you make a purchase on Fitness Trends Nutrition. The prices listed for all the items are final and all-inclusive. The price you see on the product page is exactly what you pay.

You may use Credit cards/Debit cards, Internet Banking, and Cash on Delivery to make your purchase.

ARE THERE ANY HIDDEN CHARGES WHEN I MAKE A PURCHASE ON TRUSTEDFTN?

There are zero hidden charges when you make a purchase on Fitness Trends Nutrition. The prices listed for all the items are final and all-inclusive. The price you see on the product page is exactly what you pay.

You would be charged Rs 100/kg for delivery

HOW DO I PAY USING A CREDIT/DEBIT CARD?

Credit cards We accept payments made using Visa, MasterCard, and American Express credit cards.
To pay using your credit card at checkout, you will need your card number, expiry date, three-digit CVV number (found on the backside of your card). After entering these details, you will be redirected to the bank’s page for entering the online 3D Secure password.

Debit cards We accept payments made using Visa, MasterCard, and Maestro debit cards.
To pay using your debit card at checkout, you will need your card number, expiry date (optional for Maestro cards), three-digit CVV number (optional for Maestro cards). You will then be redirected to your bank’s secure page for entering your online password (issued by your bank) to complete the payment.

I TRIED PLACING MY ORDER USING MY DEBIT CARD/CREDIT CARD/NET BANKING BUT THE ORDER WAS NOT SUCCESSFUL. WHAT HAPPENS TO THE MONEY DEDUCTED FROM THE CARD?

Please check your bank/credit card account to first ensure if your account has been debited. If your account has been debited after a payment failure, it is normally rolled back by banks within 7 business days. The time taken can vary from bank to bank and we, unfortunately, won’t be able to expedite this. Please check with your bank for more details.

If your bank informs you otherwise please get back to us. If the money has been credited to our account we would initiate a refund within 3 days of your request. Receipt of the refund would, however, depend on the mode of payment mode chosen by you. The expected timelines are as below:
Net Banking 2-4 business days
Debit Card 5-7 business days
Credit Card 7-21 business days

DELIVERIES

HOW DO YOU SHIP YOUR ORDERS?

We ship certain heavy items such as treadmills, dumbbells, etc. by ground couriers while other light items are shipped by air. We deliver most of our orders through our own delivery courier partners such as Trackon, Shri Tirupati, etc. For a few remote locations where there is no other courier service available, we use India Post to deliver your orders.

HOW MUCH TIME DOES IT TAKE FOR AN ORDER TO BE DELIVERED?

We deliver your order within 2-3 working days post-dispatch in A-1 and A-2 Metros (New Delhi, Mumbai, Kolkata, Bengaluru, Chennai, Pune, Ahmedabad, and Hyderabad). For the rest of the cities, we deliver between 2-5 business days. Delivery by ground takes a little longer than air couriers. Ground-shipped orders are delivered to you between 5-7 business days post-dispatch. Deliveries to very remote locations such as North East may take up to 7 business days or longer, depending on the location’s geographical constraints.

HOW CAN I TRACK MY ORDER?

You can also access this information from your ‘My Account’ section at the top right corner on our website www.sixteeninches.com. Online tracking usually goes live within 24-48 business hours post shipping.

HOW LONG DO YOU TAKE TO DISPATCH AN ORDER?

The duration of dispatching an order depends on the type of order you have placed. Types of order are:

In-stock items (Items that we stock in our 4 warehouses across India: Gurgaon, Mumbai, Bangalore, and Delhi): These items are dispatched the same or the next day of order placement.

JIT Items (Just-in-time Items): These items are procured from vendors on receiving your confirmation on an order. It takes 2-7 business days to dispatch JIT orders after you have placed an order.

Drop-ship Items: These items are shipped directly by our vendors to you. It takes 2-5 business days to dispatch drop-ship orders.

We strive to dispatch your order as soon as possible. In case you have placed a mixed order of In-stock, JIT and Drop-ship items, we sub-divide your order and dispatch it in parts, shipping the earliest available items first.

At all steps of your order processing, we are in constant touch with you over the phone, email to keep you updated.

WHAT ARE THE SHIPPING CHARGES ON TRUSTEDFTN.COM?

Note: Certain additional procedures like state-wise taxes may apply to your order depending upon your order type, the utility of your order, the order size and the state/region the order is being delivered to.

You will be charged Rs. 100/kg depending on the quantity of your order in kilograms/lbs.

 

24X7 SUPPORT

ftnambala@gmail.com

+91-9333333984, +91-8950682324

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